Privacy Policy

Last updated: 03 December 2025

1. Introduction

Welcome to estimator.software (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) platform.

By accessing or using the service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the service.

2. Company Information

This service is provided by:

Cronin Software Pty Ltd
ABN: 33 605 727 213
ACN: 605 727 213
Melbourne, Victoria, Australia

3. Information We Collect

3.1 Personal Information

We may collect personal information that identifies you, including:

• Name
• Email address
• Billing and payment details
  Payment processing is handled by Stripe. We do not store full card details and only retain limited billing references such as last 4 digits, expiry, billing address, and Stripe customer ID.
• Contact information
• Team membership information and assigned seat details

Certain information (such as your name and email address) may be visible to other members of your team. This is required for collaboration, permissions, and audit trails.

3.2 Usage Data

We may collect non-personal technical information, such as:

• IP address
• Browser type, device type, and operating system
• Pages visited and actions taken within the platform
• Time spent on pages
• Referring URLs
• Error logs and diagnostic information
• Metadata related to estimates, templates, uploads, automated calculations, or AI-assisted features

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain login sessions
• Improve user experience
• Analyse usage patterns
• Enhance security

Blocking cookies may cause some features to stop working.

3.4 Referral Programme Data

If you participate in our referral programme, we may collect:

• Click-through and referral link usage
• Conversion and signup events
• Reward or commission allocation data

3.5 AI and Automation Data

Some features may use automation or AI-assisted tools. We may collect:

• Prompts or inputs
• Generated outputs
• Metadata for quality, safety, and performance

We do not use user estimate content to train public AI models.

3.6 Children’s Privacy

Our service is intended for users aged 18 and older.
We do not knowingly collect personal information from children.
If we become aware that a minor has provided information, we will delete it.

4. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the service
• Manage subscriptions, billing, and seat assignments
• Improve performance, reliability, and accuracy
• Provide support and communicate service updates
• Detect fraud, abuse, or security issues
• Analyse usage patterns to improve features
• Manage participation in referral programmes

Transactional emails may be sent even if you opt out of marketing emails.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information.

We may share information with:

5.1 Service Providers

Trusted third-party vendors who assist with:

• Payment processing (Stripe)
• Hosting and file storage (AWS S3)
• Email delivery
• Logging, diagnostics, and analytics
• Support platforms
• Error reporting and security monitoring

5.2 Legal Requirements

We may disclose information if required to comply with:

• Australian law
• Court orders or subpoenas
• Regulatory or government requests
• Safety, fraud, or security investigations

5.3 Business Transfers

If the business is sold, merged, or transferred, your information may be included as part of the transferred assets.

6. International Data Transfers

Our service providers may process data in regions outside your country, including but not limited to the United States, Europe, or Asia.

By using the service, you consent to such transfers.

7. Data Security

We use reasonable administrative, technical, and physical safeguards, including:

• AWS S3 storage (ap-southeast-2)
• Encryption in transit (HTTPS/TLS)
• Access control and auditing
• Multi-tenant separation

No online system is completely secure. We cannot guarantee absolute protection.

8. Data Breach Notification

If a data breach occurs that may pose a risk to individuals, we will:

• Notify affected users
• Notify the Office of the Australian Information Commissioner (OAIC), if required by law
• Take steps to mitigate harm

9. Data Retention

We retain your information for as long as your account remains active.

If your subscription ends, we may retain data for:

• Account reactivation
• Legal compliance
• Security, audits, and fraud prevention

Upon request, we can permanently delete your personal information, except where retention is legally required or technically unavoidable (such as backups).

Deleted files may not be recoverable.

10. Your Rights

Depending on your jurisdiction, you may request:

• Access to your personal data
• Correction or updates
• Deletion
• Export or portability
• Restrictions on processing
• Objection to certain processing activities

Requests can be submitted via our contact details.

11. Team Visibility and Shared Information

When you join a team, certain information and activity may be visible to team admins and team members, including:

• Name and email address
• Created estimates and documents
• Templates, uploads, and revision history
• Activity logs related to team operations

Team admins may:

• Assign or remove seats
• Manage your permissions
• Transfer estimate ownership

12. User-Uploaded Content

You are responsible for any documents, drawings, templates, images, or data uploaded into the system.

We do not verify, review, or approve user-uploaded content.

We are not liable for:

• Confidentiality breaches
• Intellectual property infringement
• Accuracy of uploaded content
• Misuse by other team members
• Uploading content without appropriate permissions

13. Third-Party Links

Our service may include links to third-party websites. We are not responsible for their content or privacy practices.

14. Local Law Compliance

You are responsible for ensuring that your use of the service complies with applicable laws, including:

• Tax reporting and income declaration
• Licensing requirements
• Business registration obligations
• Tendering and contract requirements
• Regulations relating to professional services

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last updated” date. Continued use of the service after changes constitutes acceptance.

16. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Email: [email protected]