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Privacy Policy

Last updated: 21 September 2025

1. Introduction

Welcome to estimator.software ("we", "us", or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) platform.

By accessing or using our service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our service.

2. Company Information

This service is provided by:

Cronin Software Pty Ltd
ABN: 33 605 727 213
ACN: 605 727 213
Melbourne, Victoria, Australia

3. Information We Collect

3.1. Personal Information

We may collect personal information that can identify you ("Personal Information"), such as:

  • Name
  • Email address
  • Billing information
    Note: All payment processing is handled by Stripe. We do not store full card details. We may retain limited billing references (e.g., last 4 digits, card expiry, billing address, and Stripe customer ID).
  • Contact details

When you join a team within estimator.software, certain information (e.g., your name, email, and seat allocation) may be visible to other members of that team.

3.2. Usage Data

We may also collect non-personal information regarding your use of the service, including:

  • IP address
  • Browser type and version
  • Pages visited
  • Time spent on pages
  • Referral source

3.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, monitor usage, and improve our service. You can adjust your browser settings to refuse cookies; however, some parts of our service may not function properly.

4. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and maintaining our service
  • Processing your transactions and managing your subscription
  • Improving and personalising our service
  • Communicating with you regarding updates, support, and promotions
  • Analysing usage trends and customer interests

We may send you service announcements, administrative messages, and promotional communications. You can opt out of promotional communications at any time via the unsubscribe link.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers: Third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, customer support).
  • Legal requirements: If required to do so by law or in response to valid requests by public authorities.
  • Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

6. Data Security

We implement reasonable administrative, technical, and physical measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction.

Files generated by the service (such as PDF submissions) are stored securely on Amazon Web Services (AWS S3) in the Asia Pacific (Sydney) region.

Please note that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account data and estimate records for as long as your subscription is active. If your subscription is cancelled, we may retain data for a reasonable period to allow reactivation, unless you request permanent deletion earlier.

When information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Objection/Restriction: Object to or request the restriction of our processing of your personal information.
  • Data Portability: Request transfer of your data to another organisation.

To exercise these rights, please contact us using the details provided in the Contact Us section.

9. Third-Party Links

Our service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

This Privacy Policy is intended for informational purposes only and does not constitute legal advice. Please consult with a legal professional to ensure compliance with applicable laws.